CallQualification

Call performance and evidence workspace

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CallQualification
Qualification operations

Every call. Completely visible.

Review performance, listen to recordings, read transcripts, and inspect the technical timeline behind every qualification call.

Calls today—UTC activity
Total calls—All workspace calls
Answer rate—Calls answered
Qualified—Of answered calls
Transfers—Connected or completed
Avg. duration—Across completed calls

Seven-day activity

Daily qualification call volume

Last 7 days

Conversion path

Answered through successful transfer

Call activity

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Call review

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Account

People and access

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